Plans and payment
What Free, Standard and Premium include, how to change plan and what happens if you stop paying.
What each plan includes
Free — $0
- Up to 2 pets, with unlimited records for each one
- One PDF export per pet per month
- Lost-pet alerts, complete
- Shows ads
Standard — $1.99 a month
- Up to 10 pets
- One PDF export per pet per week
- No ads
Premium — $4.99 a month
- Unlimited pets and unlimited PDF exports
- No ads
- Automatic sync and cloud backup, and moving to a new phone without losing anything
- Support with a person answering, from inside the app
Lost-pet alerts and unlimited records per pet are on every plan, paid or not.
Changing plan
From Settings, in the app. Payment goes through Google Play with the card you already have there — we never see it. Cancelling is done in Play too, the same as any other subscription.
When you upgrade, the new plan is active within a few seconds. If it does not show up straight away, pull to refresh the plan in Settings: the confirmation comes from the store and can take a minute.
Restoring a purchase
New phone, or reinstalled the app? Settings → Restore purchases. It asks the store what you have paid for and puts your plan back. You are not charged again.
If you cancel or stop paying
You keep the plan until the end of the period you already paid for. After that the account goes back to the Free limits: ads come back and sync stops.
Nothing on your phone is deleted. The app is local-first, so your pets and their history stay exactly where they are. What you lose is the copy on our servers — and not immediately: we keep it for 60 days and email you before deleting it, so coming back inside that window costs you nothing. See backup and sync.
A failed card is not the same as cancelling. Google gives a grace period and we do not touch your plan while it lasts — nobody loses access over a card that expired on a Tuesday.
Refunds
Subscriptions are charged by Google Play, so refunds are requested there, from your Play account. We cannot issue them ourselves.